Help Centre

Offers are available for a limited time only, whilst stocks last.

Some brands or products may be excluded from promotions, and these brands are subject to change.

From time to time the brands featured in the list above may have a specific promotion which will be clearly highlighted on site or through marketing communications.

We are very sorry if your favourite brand or product is missing from a promotion. Products and brands included in promotions can vary depending on circumstance and not all products from a brand’s range may be included. Our marketing communications will direct you to page with brands and products included in the offer to help you.

Only one promotional code can be used at any one time.

It is rare that a promotional code will also apply alongside a product which has been discounted or has a free gift promotion.

Occasionally we may offer an additional “Extra Off” promotional code in addition to other offers. The products and brands included in this promotion may vary, and not all products from a brand’s range may be included. Our marketing communications will direct you to page with brands and products included in the offer to help you.

LOOKFANTASTIC reserves the right to modify the brand exclusions list during any stage of a promotion and we recommend that you revisit our Promotions page regularly to remain informed about the current Terms & Conditions that apply.

*Sale items or discounted items are not eligible for promotions.

We offer a variety of online payment methods to ensure our customers can place orders with ease.

• Visa
• Visa Debit
• Mastercard
• Maestro
• American Express

You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

We do this to ensure that our customers are safe while they shop.

We dispatch products from both Dubai and the UK.Please be advised that items shipped from the UK to Dubai may be subject to VAT and import duties upon arrival.

We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.

*Customers are responsible for their own customs charges (payable in cash at delivery), which is approximately 5% for import tax (when the value of your purchase is above 299 AED) and 5% for duties of the invoice value. These charges are not included in the invoice payment to LOOKFANTASTIC. Import tax is calculated on the duty inclusive amount.

If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' section (below).

Once you place an order, the payment will show in your account as pending until we send the products to you. 

The pending transaction is telling you that the payment is authorised to be taken.

If you want to add new payment details then you'll need to do this at the checkout stage. 

Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite beauty brands with ease. You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account.

Once you've found all the items that you want then click 'My Basket', you'll see a box located below your list of items which says 'Got a discount code? Enter it here'. 

Add your discount code into this box and click 'Add' to apply the discount.

If the code doesn’t work then you'll need to check that you're not trying to use more than one offer and none of the items are on our exclusions list. 

If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).

We're sorry to hear your code isn't working, you'll need to check that you're not trying to use more than one code per order and that your item isn't excluded.

You can refer to our exclusions list to check. 

If the code isn’t being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' section (below).